Frequently asked questions about the LouisFunCard (FAQ)

How long does it take to receive the LouisCard I have requested?

We will send the card that you have requested at a Louis shop, the online shop or elsewhere within 3 working days. Please note that it takes a letter 1-2 days to arrive within Germany, so you can assume that your LouisCard will be with you within 4 working days. LouisCards sent outside Germany will take a little longer due to longer mailing times.

What is a LouisCard point worth?

1 LouisCard point basically has a value of 1 cent (EUR 0.01). 1,836 LouisCard points are therefore worth EUR 18.36.

How can I find out what my current point balance is?

Subscribe for free to My Louis. Along with lots of information about your personal Louis customer account, you can view your current points status, available credit to use on your next purchase and your transactions

When can I redeem or use my LouisCard balance?

We check your points balance every six months. If you have collected 750 points or more, your points balance will be calculated and we will inform you in writing of your redeemable balance. The credit can be used within six months when shopping at Louis shops or on mail orders. When making purchases, show your LouisCard at the checkout or quote your customer number for mail orders. In both cases, the credit will be deducted from your current purchase.

I forgot to take my LouisCard along when shopping at a Louis shop. How can I subsequently claim my points?

You can subsequently claim your points for your purchase within 14 days of the purchase. Please send a copy of the receipt by e-mail to the below address. Please remember to state your LouisCard number. We will then credit your points to you.

Telephone number : +49 40 734 193 60

Why is the LouisCard point balance calculated every six months and not, for example, daily?

The LouisCard comes in both Silver and Gold versions. Silver is available immediately, and enables you to earn 2 points for every full € you spend. The Premium Gold LouisCard means even more points and bigger discounts, and its yours when you reach a certain number of points within a single collection period. So six months give you a real chance of going Gold by reaching the magic number of discount points.

I have lost my LouisCard. How can I get a new card?

No problem. If you lose your LouisCard we can send you a replacement free of charge. Please send your current address and (if you have it) your customer number to:

Telephone number : +49 40 734 193 60

Your customer and card number will not change with your new card. Collected points that have not yet been calculated are not lost. Please understand that we cannot be held responsible if a euro credit on the card communicated in writing has been redeemed by an unauthorised party.

The calculation of my current LouisCard balance is not included in the online order confirmation from Louis of my latest order. Will the balance be taken into account?

After we have informed you in writing of your current LouisCard balance, it will be automatically taken into account for your next order on dispatch. At that time, you will be informed of it on the dispatch invoice when the goods are sent.

When do I get my Premium Gold LouisCard?

To go Gold, you need to collect 3,500 or more discount points within a collection period of six months. With the Premium Gold card, your large purchases from Louis bring you extra rewards. So please remember that only discount points, not "partner points", count towards your target of <###pointstogoldlevel###>. The Premium Gold card will automatically be sent to you as soon as the relevant collection period has ended.